Customer Service

Lifetime Guarantee

For more than three decades we've been proud to supply best-in-class socks that set the standard for quality, performance, longevity and durability.

All products sold at SoxSolution.com come with a Lifetime Guarantee that our socks will be free from defects due to materials or workmanship for the life of the sock.

We will replace any product that has a defect due to materials or workmanship.

Our Lifetime Guarantee does not cover damage caused by normal wear and tear, accident, improper care or cleaning, non-standard use, negligence or lost or stolen property.

To qualify for a replacement, please return your product in addition to proof of purchase, such as a copy of your receipt, credit card statement or packing slip.

To begin a return please use the refund form on our Refund Policy page.

Returns

If you’re not completely satisfied with your SoxSolution order, simply go to our refunds page and request a refund or exchange within 30 days of purchase. You will need to know your order number and may be responsible for shipping charges. Full details of our policy, along with instructions, is on our refunds policy page. 

US Shipping

Orders within the United States enjoy fast and reliable shipping through USPS for standard and priority shipping and FedEx for ground, two-day and next-day shipping.

Orders placed before 1:00 p.m. MST typically ship within 1 to 3 business days. Orders placed after 1:00 p.m. MST may not ship until the following business day. Please note that orders using APO/FPO and P.O. Box delivery addresses can only be shipped via Priority Mail.

Canada Shipping

Orders with delivery addresses in Canada are made through USPS Global Mail with final delivery by Canada Post. Shipments to Canada typically take between 7 and 10 business days, but may take longer due to customs delays.

Taxes and duty fees will be collected at the time of delivery. We are not responsible for these costs. Any paperwork required by the destination country will be completed at the time of shipment and can not be changed or altered. Prices listed on our website are in US Dollars.

International Shipping

For orders with billing and/or shipping addresses outside the US and Canada, please contact our customer service team at info@sockwise.com or 866-387-6762 so one of our helpful representatives can help determine the best fulfillment solution to fit your needs.

Tracking

Once your order is placed, you’ll receive an email with a tracking number to monitor your shipment. To track your order, simply click on the provided tracking number link to get additional information in your browser.